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Our Service Promises
Fast shipping
Free returns
Manufacturer Service
Official Brand Store
Terms of delivery
All prices are final prices, which include statutory VAT.
Goods already in stock with the vendor will be shipped – unless otherwise stated in the offer – within two working days after receiving an order.
With goods not in stock, the delivery time can take up to two weeks from receipt of order.
You can determine whether or not the goods are available from the text of the offer. If there are no details given about the stock or delivery times, the delivery times for goods in stock will apply. Part-deliveries are permissible unless the customer has no discernible interest in them or they would be clearly unreasonable. Reasonableness applies if
- the part-delivery can be used by the customer within the scope of the contractual designated purpose,
- the delivery of the remaining goods ordered is ensured and this will not cause the customer any substantial extra work or additional costs (unless the vendor is willing to accept these costs). The costs of transport and packaging are only charged once with part-deliveries.
In the event of an ordered item not being available, the vendor reserves the right to render a service equivalent in quality and price (goods or service) insofar as this is reasonable for the customer and the latter agrees to the replacement in writing. If this is not possible or should the customer not agree, the vendor may not render the promised service. In this instance, the statutory provisions shall apply.
We ship with DHL Premium instead of DHL Economy. This means that deliveries are usually twice as fast as with DHL Economy.
Please note: A delivery to a PO box is not possible!
Standard flat rates for postage and packing:
| Destination | P&P | |
| Germany | 4.99 euro | Free shipping from 25,- euro. |
| EU-Countries | 12.99 euro | Free shipping from 75,- euro. |
| Zone 1 NON-EU | ||
| Ziel | P&P | |
| Switzerland | 12.99 euro | Delivery is duty and tax unpaid. Free shipping from 75,- euro. |
| Liechtenstein | 12.99 euro | Free shipping from 75,- euro. |
| United Kingdom | 12.99 euro | Free shipping from 75,- euro. |
Zone 3 NON-EU
P&P: 21.99 euro
Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia, Montenegro, Norway, Moldova, Serbia, Ukraine
Zone 4
P&P up to 2kg: 29.99 euro. Per additional kilo: 2.70 euro
Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Syria, Tunisia, Turkey
Zone 5
P&P up to 2kg: 29.99 euro. Per additional kilo: 6.00 euro
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Canada, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, United States, Uzbekistan, Vietnam, Yemen
Zone 6
P&P up to 2kg: 29.99 euro. Per additional kilo: 7.30 euro
American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Pitcairn Islands, Réunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, Sudan, Suriname, Swaziland, Tanzania, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Zambia, Zimbabwe
Shipping costs for spare parts only orders:
| Destination | P&P | |
| Germany | 2,99 euro | Free shipping from 25,- euro. |
| EU-Countries | 4,99 euro | Free shipping from 75,- euro. |
Shipping costs for bulky goods:
| Destination | P&P | |
| Germany | 18,- euro | Free shipping from 25,- euro. |
| EU-Countries | 25,- euro | Free shipping from 75,- euro. |
Delivery times outside of Europe:
The delivery outside Europe may take up to 4 weeks after receipt of order.
Taxes and customs duties abroad:
Possible additional taxes and customs duties of the country of destination are beyond our control and are NOT included in our price.
These must therefore be borne by you and paid at the destination.
In case of doubt, we advise you to enquire with the authorities in your country regarding the formalities, import procedures and any fees that may be incurred.
General Terms and Conditions
Supplier:
SIMBA-DICKIE-Vertriebs-GmbH & Co. KG
Werkstraße 1
90765 Fürth
Germany
Email: sdv@simba-dickie.com
Tel.: +49 911 / 9765 - 156
Management: Florian Sieber, Manfred Duschl, Uwe Weiler
VAT Reg. No.: DE 813038994
Local court: Fürth, HR B 8058
Online Coordination Manager: Detlef Jösch
SIMBA TOYs GmbH&Co.KG
Werkstraße 1
90765 Fürth Germany
Email: d.joesch@simba-dickie.com
If you should have any questions, ideas for improvement or suggestions to make, please feel free to contact our customer service: service@simba-dickie.com.
By using this site you agree to our General Terms and Conditions.
To order online, you must be at least 18 years of age.
Information
These General Terms and Conditions shall apply, inasmuch as they are bound by contract and failing other explicit arrangements in the text of the offer, to all deliveries and services of the vendor.
All the representations on the Internet pages / online shops of the vendor merely represent a non-binding invitation to the customer to make an offer.
The supplier is hereafter referred to as "vendor".
Formation of the contract
By placing your order you make a binding offer to us to enter into a contract with you. By emailing you an order confirmation or by delivering the goods ordered, we are able to accept this offer. Initially, you will receive e-mail confirmation of receipt of your order at the email address you have given us (order confirmation). The contract of sale does not come into effect, however, until our order confirmation is sent to you by email or the goods ordered are delivered.
To order one or more items via the online shop, the items must first be earmarked for order by clicking on the "Add to Shopping Basket" link. At the Shopping Basket (which you can access any time via a link in the navigation), after clicking on the button “To checkout” you will be guided through the ordering procedure, where each step is explained to you and you are prompted to supply the required data.
When you order via our online shop, the ordering procedure (To checkout) consists of seven steps. In the first step you select the goods you require. In the second step you select your type of order (as a guest or as a registered user). In the third and fourth step you enter your billing information and shipping details with a different delivery address if required. In the fifth step you choose your method of shipment. In the sixth step you choose how you would like to pay (payment information). In the last step you have the option of rechecking all the details (e.g. name, address, payment method, items ordered) and correcting them where necessary before sending us your order by clicking on "Buy".
The ordering procedure is successful once the payment process has been successfully completed. The ordering procedure is complete once you click on "Buy" at step seven. This constitutes the customer’s offer to conclude the contract, which the vendor may accept within fourteen days after receipt.
Saving of the contract text
We will save the text of the contract for your order. We will also send you order confirmation, as well as delivery confirmation including all the order details, to the email address you have given us.
Recognising and correcting input errors
To recognise and prevent input errors during the ordering procedure, the customer will receive an overview page displayed for control purposes before the effective order, with the aid of which the customer can check the details of the order and correct the data entered in the text boxes themselves or by using the "Back" button on the website.
Languages available
The language of the contract is German.
Legal venue, choice of law
The legal venue for all disputes arising in connection with the delivery transaction, unless otherwise agreed, is the head office of the vendor. This is stipulated in the event that the customer is a trader, a legal entity under public law or a special fund under public law or, though a consumer, does not have a general legal venue in Germany or took up residency abroad after concluding the contract or the customer’s place of residence at the time an action was brought cannot be determined.
The contracting parties are in agreement that with respect to all the legal relations arising from this contract the law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG).
Passing of risk
If the customer is a consumer, the risk of accidental loss and accidental deterioration of the item sold shall not pass to the consumer, even with sale by shipment, until the item is surrendered, irrespective of the method of shipment.
Warranty, guarantee
The statutory warranty periods shall apply. If a guarantee is given in the offer, the statutory warranty shall remain unaffected hereby.
Complaints procedure
Our procedure for dealing with complaints is in conformity with the requirements of professional care. If you thus wish to submit a complaint, you can do so either verbally or in writing via all the means of communication indicated here. Prompt processing is guaranteed.
Information on the German Packaging Ordinance
Please note that, in accordance with legal requirements, we are affiliated to an authorised dual system of waste collection.
Payment via invoice
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you payment via invoice as payment method. The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. Payment is to be made to Klarna. Please be aware that Invoice is only available for consumers and that the use requires a positive credit assessment. The complete terms and conditions you can find here. The online shop charges a fee of 0 € for invoice purchases.
Klarna reviews and evaluates the data you provided and in case of legitimate interest performs a data exchange with other companies and credit rating agencies. Your personal data will be processed in accordance with applicable data protection law as described in Klarnas privacy statement.
Additional provision
In the event of one of these Terms and Conditions being ineffective, the effectiveness of the other provisions shall not be affected thereby. This applies in particular to the contract already concluded. An ineffective clause or gap in provision shall be replaced by the statutory arrangement. Another arrangement shall only apply if, in this instance, adherence to the contract constitutes an unreasonable hardship for a contracting party. The contract shall then be ineffective in its entirety.
Cancellation advice
Consumers have a cancellation right in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for a purpose that cannot be primarily attributed to their commercial activity nor their independent professional activity:
Cancellation right
You have the right to cancel this contract within fourteen days without stating any reasons.
The revocation period is fourteen days from the day on which you, or a third party appointed by you, who is not the carrier, has taken possession of the final goods.
To exercise your cancellation right, you must provide us (SIMBA-DICKIE-Vertriebs-GmbH & Co. KG, Werkstraße 1, D-90765 Fürth, Tel.: +49 (0)911 - 9765 - 156, email: service@simba-dickie.com) with a clear declaration (e.g. by letter sent by post, fax or email) about your decision to revoke this contract. For this, you can use the enclosed sample cancellation form, although this is not obligatory.
Alternatively, you can also complete electronically the declaration of cancellation on our website and send this to us. If you opt to do this, we will send you a confirmation immediately (for example, by e-mail) of receipt of such a cancellation.
Timely postage of the notification for exercising the right of cancellation is sufficient for complying with the cancellation deadline.
Consequences of the cancellation
When you cancel this contract, we must pay back to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that arise from your selection of a different form of delivery to the one offered by us for the most economic standard delivery), without delay and, at the latest, within fourteen days from the day on which the notification of your cancellation of this contract is received by us. For this repayment, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed upon with you; in any event you will be charged fees for this repayment. We can refuse to repay until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever is the earliest.
You must send back or return the goods to us without delay and, in any event, at the latest within fourteen days from the day on which you notify us about the cancellation of this contract. The deadline shall have been met provided you send off the goods before the fourteen day deadline has expired.
You bear the direct costs for the return shipment.
You only need to pay for a possible loss in value of the goods, where an inspection of the condition, characteristics and function of the goods confirms that this is due to your failure to handle the goods properly.
End of the information about cancellation advice.
General advice
- Please avoid damage to and soiling of the goods. Please return the goods to us as far as possible in the original packaging with all the accessories and with all the packaging components. Please use, if necessary, protective outer packaging. If you no longer possess the original packaging, please use suitable packaging to ensure adequate protection from damage in transit.
- Please do not return the goods to us carriage unpaid.
- Please note that clauses 1-2 above are not required for you to effectively exercise your cancellation right.
- Bundle products can only be returned in full. Returns of individual items of a bundle cannot be accepted by us and may be returned to you at your expense.
You can download the sample cancellation form here: Cancellation-form.pdf
